null

Frequently Asked Questions

PRODUCT QUESTIONS

I CAN ONLY ADD A PRODUCT TO MY WISHLIST, WHY?

If a product only allows you to "add to wishlist" then we are currently out of stock. When there is stock available, you will see a button that allows you to "add to cart".

Currently we do not take preorders on any Lucky Duck product.

CAN YOU SYNC MORE THAN 1 DECOY TO A REMOTE?

Yes, you can! In fact, you can program an infinite amount of decoys to one remote as long as each decoy has an HD Receiver.

HOW DO YOU SYNC DECOYS TO REMOTES?

Click here for a video on how to sync decoys. If you have issues or questions, please contact our customer service: 715-338-3183 or customerservice@luckyduck.com.

You can also visit our "How-To Videos".

WHICH WINGS WILL FIT MY DECOY?

The Lucky HD series, Waterproof HDi, Pair II, Junior II, and Junior all have the same wing joint, so you can purchase the plastic wings with wing print or corrugated wings.

The Super Lucky has larger magnetic wing joints and require the larger plastic wings with wing print.

WHERE CAN I PURCHASE PARTS FROM?

Replacement parts can be purchased directly through us (here on luckyduck.com). Under the main categories on the home page, select REPLACEMENT PARTS, and then select the product category: waterfowl, predator, gamebird, etc. You can also use our search function to type in the part you're looking for.

If there is a part you cannot find on our website, please contact us: 715-338-3183..

HOW DO I ADD MORE SOUNDS TO MY ECALLER?

If you purchase sounds from luckyduck.com, you will receive an email with the files to directly download on your computer.
**If possible, download sounds to a windows computer.

Step 1.) Download sound files to your computer
Step 2.) Remove the SD card from you call and insert card into computer
Step 3.) Drag sound files to SD card and wait for them to transfer
Step 4.) Put the SD card back into the caller and sounds will automatically load when you turn the system back on.

WHAT SIZE KENNEL DO I NEED FOR MY DOG?

Both of our kennels (intermediate and large) received 5 Star Crash Test Ratings from the Center for Pet Safety. The intermediate kennel is rated for dogs up to 70 lb. and the large kennel is rated for dogs up to 110 lb. When purchasing a kennel you also want to look at the interior dimensions and consider the size of your dog (height, weight, etc).

Intermediate interior dimensions: 30.25” L x 20.5” W x 22” H
Large interior dimensions: 35.75” L x 22” W x 26.5” H

SHIPPING INFORMATION

HOW DO I CANCEL OR MAKE CHANGES TO MY ORDER?

If you need to make changes to your order for any reason, please reach out to us as soon as possible: 715-338-3183.

HOW LONG DOES IT TAKE TO SHIP ONCE I PLACE MY ORDER?

Once you place your order, it will take 1-2 business days to process and ship out. Depending on where you are located in the lower 48, shipping can take 3-7 business days.

Our warehouse and shipping department is open Monday through Friday, 9am - 5pm CT. Please allow extra shipping time around holidays.

HOW WILL MY ORDER SHIP?

Orders shipping within the lower 48, and that exceed $99, will qualify for free shipping. Your specific package will ship via USPS, UPS or FEDEX depending on the size and weight.

During the checkout process you can choose from multiple shipping options depending on what you prefer.

HOW CAN I TRACK MY ORDER?

Once your order is processed and shipped, you will receive an email with tracking information. If there are issues with your tracking information please reach out to our customer service: 715-338-3183 or customerservice@luckyduck.com.

DO YOU SHIP TO CANADA?

Yes, we do ship to Canada. Orders shipping outside of the lower 48 will not qualify for free shipping. During the checkout process you can choose the shipping carrier you prefer.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. Orders shipping internationally will not qualify for free shipping. During the checkout process you can choose the shipping option you prefer.

RETURNS & EXCHANGES

HOW DO I REQUEST A RETURN OR EXCHANGE?

If you need to return your purchase for any reason, please contact us first: 715-338-3183. We will ensure your product is received to our warehouse and then process a refund to your credit card.

If you would like to exchange your purchase, please contact our customer service: 715-338-3183. Once your original item is received at our warehouse, we will ship your new product.

Lucky Duck warehouse address:
1950 8th Ave. Baldwin, WI 54002

CAN I EXCHANGE A PRODUCT THAT WASN'T PURCHASED DIRECTLY FROM LUCKY DUCK?

If you wish to return or exchange a product that was purchased through a retailer, you need to process that with the specific store. We cannot process refunds or exchanges unless the product was purchased from luckyduck.com.

If you received a Lucky Duck product as a gift and would like to exchange it for something else, we can assist with that request. An exchange can be made for a product of equal value, or you can pay the difference if the new product is of higher value.

WARRANTIES & REPAIRS

HOW LONG IS MY PRODUCT UNDER WARRANTY?

Lucky Duck™ warrants products against all manufacturing defects for a period of 1 year from date of purchase. Proof of purchase is required. Abuse of the product (submerged in water, dropped, mistreatment etc.) is not covered. Normal wear and tear is not covered under warranty.
 
We do stand behind our products and are here to help if you have any questions. Please contact our customer service by phone or email: 715-338-3183 or customerservice@luckyduck.com.

HOW DO I START A WARRANTY OR REPAIR CLAIM?

If you need to request a warranty part or would like to send your product in for repair, please call or email our customer service: 715-338-3183 or customerservice@luckyduck.com.
 

You can choose to send your product to our warehouse for repair (regardless if it is under warranty) and our staff will evaluate the product, fix any issues, and ship back to you. Please email our customer service before shipping your product in for repair. Any product being shipped to our warehouse for repair must be clean/in condition to be worked on.

WHAT DO I NEED TO DO WHEN SENDING IN PRODUCT FOR REPAIR?

Once you've contacted our customer service and confirmed the repair request, please clean the product prior to sending. Any product that shows neglect or abuse could void the warranty.

IF I BOUGHT FROM A RETAILER, DO I STILL QUALIFY FOR THE WARRANTY?

Yes, you do still qualify! We prefer to handle all warranty claims for Lucky Duck products because we stock replacement parts. If you need to request a return or exchange, then you need to contact the store from which you purchased.

OTHER

WHAT DO I DO IF I CANNOT LOG INTO MY ACCOUNT?

If you are having issues logging into your account, try resetting your password. In the top right corner of luckyduck.com, click "SIGN IN" then click "forgot your password?". If issues persist, please reach out to our customer service: 715-338-3183.

DO YOU OFFER A MILITARY PROGRAM?

Yes, we do! Please email our customer service for details and how to get setup on the program: customerservice@luckyduck.com.

DO YOU OFFER AN OUTFITTER PROGRAM?

Yes, we do offer an outfitter program. Please email proof of your business to our customer service: customerservice@luckyduck.com. We will follow up with you on the steps to be apart of the program.